Peter Nulty, an author of the National Business Hall of Fame, suggests listening skills in the workplace is the most valuable leadership skill and the least understood. So, why is it difficult for some people? We all have co-workers or bosses who interrupt us and scroll through their phone when you're trying to talk to them. Without accurately interpreting what someone else is saying, messages are likely to be misunderstood and quickly lead to conflict.Īrticle after article demonstrates that active listening is an essential characteristic of communication. Why is it Important to Develop Listening skills?Įffective listening skills help you understand and interpret what another person is communicating. These skills include observing the speaker's behaviour and body language to understand their message fully. There are many types of listening skills in communication. Active listening is a valuable technique requiring a listener to thoroughly understand, retain and respond to what someone is communicating. Listening skills demonstrate your ability to accurately receive and interpret messages in the communication process. It's no surprise that employers are now beginning to understand listening skills' importance and provide listening training for their employees. Listening skills in the workplace positively correlate with numerous benefits, so it is essential to consider the importance of listening skills and how you can help improve the listening skills of your employees. Many successful leaders attribute strong listening skills to their success, including Richard Branson, who frequently credits listening as one of the primary reasons behind the success of Virgin. Listening skills in communication can lead to increased information sharing contributing to higher productivity levels with fewer mistakes and conflict. Improving your listening skills is one of the most important skills you can develop to impact your working relationship and job satisfaction positively. Breakdowns in listening can cause unnecessary miscommunication and conflict. Listening skills in the workplace are hugely underrated.
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